1. Team Services: ZZTW provides specialized customer support teams for clients. The communication group at ZZTW includes managers, product managers, salespersons, order tracking staff, and assistants, ensuring that client inquiries and needs during pre-sales, sales, and post-sales stages are promptly and effectively addressed.
2. Customized Solutions: Tailored solutions are provided based on your company’s needs and communication regarding pain points of end customers. Expert services and one-stop procurement are offered along with personalized solutions to enhance customer loyalty, reputation, and referrals, ultimately saving on procurement costs.
3. Market Support: Strategic partner customers of ZZTW consist of end-users and traders who may evolve into exclusive local agents. Once designated as exclusive agents, all product inquiries from the designated region are directly referred to them. Upholding business ethics, long-term strategic cooperation with agents is prioritized over short-term gains.
4. Face-to-Face Interaction: Invitations for factory visits or client company visits facilitate a better understanding of each other’s business chains, management styles, and future plans. This insight enables ZZTW to provide services exceeding customer needs, aiding in capturing larger market shares and building brand influence.
5. Strategic Collaboration: Beyond mere trade relations, deep strategic collaborations are fostered with agents, involving the sharing of customer and information resources to help agents expand internationally and increase market share. For instance, ZZTW recommends the products of Malaysian agents to end-users and regularly tracks customer feedback.
Zhuzhou Tengwen Cemented Carbide is a production and R&D company, mainly producing and selling carbide rolls, carbide Rods, carbide CNC inserts and carbide products so on . The company exports to Turkey, Thailand, India, South Korea, Italy, Germany, etc. The company adheres to customer first and quality first.
